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VISION AND MISSION OF KENYA EMBASSY BEIJING – CHINA Mission Statement To pursue the interests and values of the people and Government of Kenya through effective diplomatic engagement. Vision To be a model mission of a prosperous Kenya facilitating fully in the equitable engagement of Kenya with the Peoples Republic of China in Economic Development. Our Core Values Professionalism and Dignity Patriotism and Discipline Integrity and Team Spirit Responsiveness and Equity Collective Responsibility Objectives The Kenya Embassy – Beijing, China will pursue the following Objectives: Protection and projecting of Kenya’s Image. Protection and promotion of Kenya’s economic interests. Enhancing and maintaining cordial relations. Facilitating Kenyans in China to pursue their legitimate interests and contribute to our Nation’s Development. Facilitating enhancement of Social Economic Relations with China including Trade and Tourism. Provision of Consular Services Provision of Protocol Services Management of Mission assets Missions Human Resource Management and Development The Role of the Embassy The above objectives will be achieved by effectively: Representing Kenya in Bilateral and Multilateral Fora Promoting and fostering bilateral relations between Kenya and China Promoting and Projecting Kenya’s Image Promoting Kenya as an attractive trade, investment and tourist destination Serving the needs of Kenya Nationals in China Our Customers Kenya Government through the Ministry of Foreign Affairs, Nairobi The Host Government Kenyans in China Citizens of our Host Government Foreign and Diplomatic Organisations in China Corporate entities and other Organisations in Kenya and in China Our Service Standards (Service Charter) We are committed to providing the highest standards of service to all our customers. When you contact us by telephone, we shall: Answer you courteously Give you complete information as we have If unable to give you complete information; we will take details of your enquiry, get the details and get back to you in reasonable time Your written correspondence/fax/email will be: Responded to in a clear manner with accurate information Ensure that you receive full reply within ONE Week If the above is not fulfilled; we shall offer an explanation giving the time to expect better response Consular Services will be timely and giving courteous guidance where requested. Customers visiting the Embassy will be treated with courtesy and confidence and agreed appointments will be met. Complaints, feedback and Suggestions The Embassy appreciates complaints, feedback and suggestions as this provides a platform for making improvements and solid contributions to our Vision and Mission and to enable review of the Service Charter as soon as it becomes necessary.